This course is aimed at supervisors and managers that want to develop problem solving skills in the workplace.
This course covers a range of problems that occur in the workplace - and how they can be recognised, controlled and solved.
You'll learn about the three main areas in which problems can occur - people tasks and resources.
Problems with people can include personality clashes, dangerous, offensive or illegal behaviour, poor communication and differences of opinion.
You'll learn about the Equality and discrimination.
There'll be coverage of time-wasting - due to individual actions and poorly organised work systems - and how to ensure time at work is spent productively.
It'll also cover problems with resources, such as a lack of raw materials or equipment.
You'll discover the ways problems can be solved by the actions of managers, employees and outside organisations.
Finally, we'll investigate the use of arbitration, negotiation, compromise, conciliation and mediation to resolve conflicts - and the many benefits these resolutions can bring to the workplace.
Learning Objectives
At the end of this course, you will be able to:
- Identify the main areas that can cause problems within the work environment.
- Define discrimination and its relationship to the Equality Act 2010.
- Recognise and understand the implications of time wasting in the workplace and how it occurs.
- Identify the best ways to resolve situations and understand the benefits of conflict resolution.
Why do this course with us?
- Complete in your own time and at your own pace
- Instant certificate upon completion
- Company Accounts get access to all employee certificates
- Closed captioning available
Certification:
On successful completion of this course the learner will receive an NB Training Services, Problem Solving in a Workplace Certificate which is valid for 3 years.
