Introduction to Emotional Intelligence

Introduction to Emotional Intelligence Online Training Course

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50 minutes

This course is aimed at supervisors and management personnel that want to develop more effective work relationships with their colleagues. Emotional Intelligence is the ability to understand and manage your own emotions. Emotional intelligence is widely recognised as an incredibly valuable skill that helps improve communication, management, problem-solving, and relationships within the workplace. This course will introduce participants to the concept of emotional intelligence and examine the difference between emotional intelligence and IQ. It will discuss the benefits of emotional intelligence and how you can use it in the workplace and dispel some of the myths surrounding it. This course will also highlight the role played by emotions in the workplace and provide participants with advice on how to manage different situations that may arise. 

The Introduction to Emotional Intelligence course is highly recommended for anyone who is new to their leadership role as well as more established managers that are looking for a way to enhance their skills set.

Online Course Content: 
  • What is Emotional Intelligence?
  • Understanding and recognising emotions
  • Emotional Intelligence at work
  • Tips for dealing with emotions at work
  • Water Fire Extinguisher

Why do this course with us?

  • Complete in your own time and at your own pace
  • Instant certificate upon completion
  • Company Accounts get access to all employee certificates
  • Closed captioning available


On successful completion of this course the learner will receive an NB Training Services, CPD, approved Introduction to Emotional Intelligence Certificate which is valid for 2 years. 

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