Customer Service

Excellent customer service is of pivotal importance in any business. Customer service is the act of taking care of the customer’s needs by providing and delivering a high quality, professional and helpful service, or assistance before, during, and after the customer's requirements are met.

Customer Service Online Training Course

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Duration:

75 minutes

Cost:

€29

This course is designed for anyone engaged in customer services in their work. This course defines and states the importance of customer service whilst explaining goals and skills typically associated with good customer service.

Online Course Content:

What is Customer Service
The Goals of Great Customer Service
Discovering and Understanding Customer Needs
Delivering Maximum Levels of Customer Service
Making Customers Feel Great from the Start
Communication Skills
Non-verbal Communication and Body Language
Dealing with Customer Complaints
The Implications of Duty of Care
How Duty of Care Affects Your Work
Duty of Care Dilemmas Resolving Dilemmas: Support and Advice
How to Respond to Complaints

Why do this course with us?

Complete in your own time and at your own pace
Instant certificate upon completion
Company Accounts get access to all employee certificates
Closed captioning available

Certification:

On successful completion of this course the learner will receive an NB Training Services, CPD approved Customer Service Certificate which is valid for 2 years.

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