Customer Service

Excellent customer service is of pivotal importance in any business. Customer service is the act of taking care of the customer’s needs by providing and delivering a high quality, professional and helpful service, or assistance before, during, and after the customer's requirements are met.

Customer Service Online Training Course

75 minutes

This course is designed for anyone engaged in customer services in their work. This course defines and states the importance of customer service whilst explaining goals and skills typically associated with good customer service.

The Course Structure

  • The Implications of Duty of Care
  • How Duty of Care Affects Your Work
  • Duty of Care Dilemmas Resolving Dilemmas: Support and Advice
  • How to Respond to Complaints

Online Course Content

• About the Course • What is Customer Service • The Goals of Great Customer Service • Discovering and Understanding Customer Needs • Delivering Maximum Levels of Customer Service • Making Customers Feel Great from the Start • Communication Skills • Non-verbal Communication and Body Language • Dealing with Customer Complaints

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