Conflict Resolution in the Workplace

This course is aimed at supervisors and managers seeking to develop effective conflict resolution methods in the workplace.

Conflict Resolution in the Workplace Online Training Course

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Duration:

45 minutes

Cost:

€29

Poor management of workplace conflict can damage relationships, team morale and ultimately a company's bottom line. Conflict resolution techniques and strategies result in a more proactive approach to resolving which creates a better work environment. This in turn leads to more efficient and effective staff.

Topics covered in this course include

What constitutes conflict in the workplace
common causes, effects, and stages of workplace conflict.
Conflict resolution techniques and their benefits to the workplace are also explored.

Online Course Content:

The Causes and Symptoms of Conflict at Work
Resolving Conflict
Dignity - Good Practice
Privacy - Good Practice
Self-care
Overcoming Barriers to Dignity and Privacy
The Five Conflict Modes
Using the Modes
Assertiveness
Making Positive Outcomes

Why do this course with us?

Complete in your own time and at your own pace
Instant certificate upon completion
Company Accounts get access to all employee certificates
Closed captioning available

Certification

On successful completion of this course the learner will receive an NB Training Services, CPD approved Conflict Resolution in the Workplace Certificate which is valid for 2 years.

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