Conflict Resolution in the Workplace

This course is aimed at supervisors and managers seeking to develop effective conflict resolution methods in the workplace. 

Conflict Resolution in the Workplace Online Training Course

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45 minutes
Poor management of workplace conflict can damage relationships, team morale and ultimately a company's bottom line. Conflict resolution techniques and strategies result in a more proactive approach to resolving which creates a better work environment. This in turn leads to more efficient and effective staff.

Topics covered in this course include

  • What constitutes conflict in the workplace
  • common causes, effects, and stages of workplace conflict.
  • Conflict resolution techniques and their benefits to the workplace are also explored.
Online Course Content: 
  • The Causes and Symptoms of Conflict at Work
  • Resolving Conflict
  • Dignity - Good Practice
  • Privacy - Good Practice
  • Self-care
  • Overcoming Barriers to Dignity and Privacy
  • The Five Conflict Modes
  • Using the Modes
  • Assertiveness 
  • Making Positive Outcomes

Why do this course with us?

  • Complete in your own time and at your own pace
  • Instant certificate upon completion
  • Company Accounts get access to all employee certificates
  • Closed captioning available


On successful completion of this course the learner will receive an NB Training Services, CPD approved Conflict Resolution in the Workplace Certificate which is valid for 2 years.

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