Conflict Resolution in the Workplace

This course is aimed at supervisors and managers seeking to develop effective conflict resolution methods. 

Conflict Resolution in the Workplace Online Training Course

45 minutes

Topics covered include what constitutes conflict in the workplace as well as common causes, effects, and stages of workplace conflict. Conflict resolution techniques and their benefits to the workplace are also explored.

Poor management of workplace conflict can damage relationships, team morale and ultimately a company's bottom line. Conflict resolution techniques and strategies result in a more proactive approach to resolving which creates a better work environment. This in turn leads to more efficient and effective staff.

Overview of the Course

  • Understanding the Principles
  • Dignity - Good Practice
  • Privacy - Good Practice
  • Self-care
  • Overcoming Barriers to Dignity and Privacy

Online Course Content

• The Causes and Symptoms of Conflict at Work • Resolving Conflict • The Five Conflict Modes • Using the Modes • Assertiveness • Making Positive Outcomes

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